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Customer Service Training: Empowering A Service Mindset

Integrity Solutions

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.

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5 Top Customer Service Articles of the Week 3-14-2022

ShepHyken

Each week I read many customer service and customer experience articles from various resources. Using Customer Journey Maps and Jobs to Be Done for a Better Customer Experience by Tobias Komischke. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

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5 Top Customer Service Articles of the Week 1-31-2022

ShepHyken

Each week I read many customer service and customer experience articles from various resources. 10 Ways to Build Trusting Relationships with Your Customers by Atlanta Small Business Network. My Comment: Here’s a popular headline I’ve been reading for several months: Customer Loyalty Is Up For Grabs.

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Top 5 Customer Service & CX Articles for the Week of July 3, 2023

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. 100 Customer Experience Stats For 2023 by Blake Morgan (Forbes) Customer experience in 2023 looks different than it ever has before. Here are my top five picks from last week. Connect with Shep on LinkedIn.

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5 Top Customer Service Articles For the Week of March 19, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Infographic: What Marketers Need to Know About Changing Customer Service Expectations by Erik Wander. 23% of customers say their expectations of customer service are higher than they were a year ago.