Vonage

AUGUST 11, 2015

Businesses can pour money into elaborate advertising campaigns, but poor customer service can undo all that hard work instantly. Excellent customer service can be as good (and often better) for your brand than a well-orchestrated PR campaign: get your customers to do the talking for you!

Customer Service 120

Customer Service Contact Center Social Media Multi-Channel 120

Integrity Solutions

SEPTEMBER 28, 2023

It’s never been more important to understand your customers and what they value. It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses.

Customer Service Training 110

Customer Service Training Training Customer Service Contact Center 110

ProProfs Chat

APRIL 24, 2020

We’ve seen popular brands create some of the most memorable and successful customer service stories. Believe it or not, but customer service psychology is one of the driving factors for their success. You record and understand customer pain-points better. What is Customer Service Psychology?

Tips 82

Tips Customer Service Social Media Chatbots 82

ClientSuccess

OCTOBER 12, 2020

If there is one thing that customer success managers have learned throughout the ups and downs of 2020, it’s that there is no such thing as being too prepared. The SaaS industry has gone through a ton of instability this year, and seasoned CSMs know that this time of change is far from over. Steps for a PROACTIVE customer success team.

Customer Success 59

Customer Success Customer Journeys eBook Leadership 59

Comm100

FEBRUARY 22, 2018

How can two Chatbots with the same range of abilities deliver two completely different customer experiences? Decision trees are how Chatbots help customers find exactly what they’re looking for: they map out a step-by-step process to discover the precise answer to the customer’s question in a conversational format.

Chatbots 112

Chatbots Customer Journeys Knowledge Base How To 112

Comm100

FEBRUARY 22, 2018

How can two Chatbots with the same range of abilities deliver two completely different customer experiences? Decision trees are how Chatbots help customers find exactly what they’re looking for: they map out a step-by-step process to discover the precise answer to the customer’s question in a conversational format.

Chatbots 101

Chatbots Customer Journeys Knowledge Base How To 101