Journey Mapping for Chatbots: How to Create a Chatbot Decision Tree from Scratch
Comm100
FEBRUARY 22, 2018
Companies that don’t invest time and effort in their Chatbot’s journey mapping can wind up with dead-end bots, that hurt customers more than they help. Without a quality decision tree, the customer experience suffers. Knowing where your bot will interact with customers will also help you decide what you can expect of it.
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