Storyminers

JANUARY 24, 2017

Customer experience expert Mike Wittenstein sheds light on enhanced customer expectations, AI innovation, and more. 2017 will be a year defined by how well companies continue to adapt to customer expectations—like the ability to get good service at any time of the day, via any device. New metrics.

Contact Center 133

Contact Center Omni-Channel Brands Hospitality 133

Storyminers

JANUARY 24, 2017

Customer experience expert Mike Wittenstein sheds light on enhanced customer expectations, AI innovation, and more. 2017 will be a year defined by how well companies continue to adapt to customer expectations—like the ability to get good service at any time of the day, via any device. New metrics.

Contact Center 50

Contact Center Omni-Channel Brands Hospitality 50

Integrity Solutions

SEPTEMBER 28, 2023

To create a true customer service culture where, by definition, customer needs are not just met but exceeded, customer-facing teams need to view customer service and sales as one and the same. Customers expect to have their needs and opportunities looked out for. WHAT IS EXCELLENT CUSTOMER SERVICE?

Customer Service Training 110

Customer Service Training Training Customer Service Contact Center 110

Pointillist

JUNE 7, 2021

“ Companies cannot solve customer needs within the traditional organizational silos. Almost half (45%) of underperformers say they cannot access omnichannel data or data is siloed, while 75% of high performers do not have these issues. Digital Transformation Succeeds by Focusing on the Customer.

Measurement 71

Measurement Survey Customer Journeys Management 71

Esteban Kolsky

APRIL 6, 2022

five reasons (the above show your CX is not working as it should: omnichannel delivery, end-to-end tracking, and easy-to-justify where the bastions of the proposed adoption for your CX initiative; the below are why you can fix it). no, the concept if not to change the business once, but to embrace continuous innovation to remain and thrive.

CRM 78

CRM Social Media Government Customer Expectations 78

Kustomer

SEPTEMBER 16, 2019

Since our founding in 1892, we have always been known for creating unique store experiences – but the rise of omnichannel retail requires meeting our customers wherever, whenever, and however they choose to engage with our brands. The digital age has forever changed the retail industry and ultimately, customers’ expectations of it.

Omni-Channel 45

Omni-Channel Retail Customer Journeys Meeting 45