Customer Centricity Customer Insights Customer Retention Customer Voice 
GetFeedback
MAY 9, 2019
Stage 4 —O perationalize: You begin to re-design your company’s operational processes based on customer insight and other customer experience metrics. Stage 5 — Align: Being customer-centric is the norm in your company at this stage. And your programs and processes should reinforce customer connectedness.
ChurnZero
JUNE 14, 2023
For subscription businesses, the focus is clear: retaining customers. Older research from Fred Reichheld of Bain & Company showed that, in financial services, “a 5% increase in customer retention produces more than a 25% increase in profit.” When choosing your platform, think beyond your customer success team.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
NOVEMBER 29, 2021
Companies receive real-time feedback in massive volumes if they only start listening to their customers. Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. More general research, however, highlights the asymmetric nature of customer experience spending.
Playvox
SEPTEMBER 30, 2022
A 2022 Salesforce report showed that 88% of both consumers and business buyers said their experience mattered as much as a company’s products did, making your team a critical part of the customer experience — and customer retention. Your customer support team plays a crucial role in the success of your business.
Lumoa
FEBRUARY 9, 2023
The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Customer-Centricity Customer centricity refers to customer-oriented culture in the company.
NobelBiz
FEBRUARY 22, 2023
Find out more from our podcast episode ” Customer Memories and The True Value of CX, with Colin Shaw ” 8. Deeper customer insight Using data analytics, you can better understand your client base and why they call or drop by your business in the first place.
Lumoa
MARCH 20, 2018
Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!
Expert insights. Personalized for you.
337 
Let's personalize your content