Winning in the Experience Economy – Working up the CX Maturity Curve
NICE inContact
FEBRUARY 6, 2019
It is never a silo-ed operation, it is a team sport. The CX processes tend to be more customer focused rather than internal focused embracing key methodologies like Lean/Six Sigma, value stream mapping and others. CX is a marathon not a sprint. CX is a multi-stage iterative process, it is never a one and done approach.
Let's personalize your content