Remove Customer Centricity Remove Customer Focused Remove Effort Score Remove Sports
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15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 2]

Lumoa

What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? Now, luckily for everyone and especially the customers, more and more brands put more and more effort into developing its customer experience. Recognise your business is about the customer and not you.

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Customer Experience Challenges According to 15 CX Experts

Lumoa

What are, in your opinion, the top challenges in customer experience that companies should be aware of now? Now, luckily for everyone and especially for the customers, more and more brands put more and more effort into developing its customer experience. Never underestimate the customers expectation in CX.

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Being Good At CX Is Not Good Enough – Jennifer Parnell, DGM – Customer Engagement, BookMyShow

Customer Guru

From movies to events, plays and concerts to sports, BookMyShow brings all of this to its audience. Its primary focus has always been delivering the very best entertainment experience to its dedicated customers. What role has Customer Experience (CX) played in the journey of your company?

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The Power of Rudiments (Within CX)

Horizon CX

Using a systems lens reveals how patterns of behavior can be identified and dealt with as an organization readies itself to evolve into a more customer-focused business. Leadership must embrace, endorse, and actively support any movement toward instilling a customer-experience mindset among employees within an organization.

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Winning in the Experience Economy – Working up the CX Maturity Curve

NICE inContact

It is never a silo-ed operation, it is a team sport. The CX processes tend to be more customer focused rather than internal focused embracing key methodologies like Lean/Six Sigma, value stream mapping and others. CX is a marathon not a sprint. CX is a multi-stage iterative process, it is never a one and done approach.

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Voice of Customer Maturity: Ultimate Guide

ClearAction

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Let’s look at a sports analogy for enlightenment. So, what does it mean?

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Breaking Down Silos for Customer Experience Management

ClearAction

For retailers, customer experience more than the store and the people. For manufacturers, customer experience is more than the product and the selling and servicing processes. Send relevant customer feedback to each department in your company regularly. Involve employees in observing customers to see what’s easy/hard for them.