Customer Centricity Customer Experience Professionals Employee Experience Exercises 
CX Accelerator
NOVEMBER 11, 2022
Collaboration with Ben Motteram and Nate Brown To transform an organization into one that is more customer centric is a complex task that requires many different skills. Customer experience is multi-disciplinary. Customer Insights/Measurement/Analytics. Customer Journey Mapping. Employee Experience.
CX Journey
MARCH 16, 2017
As a follow-on to my post earlier this week about companies having no budget for customer experience improvements, I thought I'd compile a few ideas on how to move beyond the "no budget" excuse and make improvements that cost little to nothing. Not a good feeling when you're a customer experience professional.
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ECXO
DECEMBER 26, 2023
But if you’ve ever fallen asleep over a boring textbook, or fast-forwarded through a tedious e-learning exercise, you know that creating a great learning experience is harder than it seems. Journey To Centricity: A customer-centric framework for the era of stakeholder capitalism Paperback by Ilenia Vidili.
ijgolding
APRIL 27, 2016
For the last four years, I have had the wonderful opportunity to see and experience organisations across a variety of industries all over the world. Whilst I observe a number of similar issues and opportunities (to improve and become more customer centric), one of the most common observations I make is on the subject of ‘clarity of purpose’.
Lumoa
APRIL 24, 2018
The maturity of the organizations ability to use this rich information and leadership greatly determine the outcome of this or any listening system truly driving culture change that leads to improved customer and employee experiences." Blake Morgan Customer Experience Futurist, Speaker and Author.
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