Oracle

JULY 14, 2020

Although the outbreak was an act of nature that few could foresee, consumers have long been pushing for brands to embrace messaging channels such as live chat for customer service. Sprinklr also enables enterprises to listen to social networks and respond from their customer care organizations.

Trends 111

Trends Customer Experience Wireless Consumers 111

ShepHyken

JUNE 2, 2017

Sprint Wireless overhauled their customer care program, providing their call-center agents with real-time recommendations to improve retention. As a result, they’ve reduced their customer churn rate by more than 50 percent since 2014.

Examples 75

Examples Self Service Wireless Call Center 75

Answer Dash

APRIL 17, 2020

Your CRM system is a valuable tool here as it already contains a record of your interactions with each customer to date. You can also bring in tools like customer surveys and UX research which can help you dig deeper and understand your customers’ priorities. Do your target customers care more about certain things than others?

Customer Experience Management 66

Customer Experience Management Culture Customer Experience Management 66

Bold360

DECEMBER 1, 2016

CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more.

Software 40

Software Customer Experience Company CRM 40