Customer Care Customer Insights Wait Times Wireless 
Answer Dash
APRIL 17, 2020
Your CRM system is a valuable tool here as it already contains a record of your interactions with each customer to date. You can also bring in tools like customer surveys and UX research which can help you dig deeper and understand your customers’ priorities. Do your target customers care more about certain things than others?
Bold360
DECEMBER 1, 2016
CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more.
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