Experience Investigators by 360Connext
MAY 20, 2015
Contact us to start a living customer journey map. Touchpoint Inventory. They know what is happening on the highways of their customer journey map, but really don’t know what happens on those side roads. We understand how important those consistent online gatherings become.
delighted
NOVEMBER 19, 2019
As tempted as you might be to ask your customers any and all questions you can think of, it’s vital to prioritize so customers actually finish your survey. Create multiple, unique surveys based on the touchpoint you’re trying to improve so that you don’t feel the urge to cram all your questions into one super-long questionnaire.
Maru Group
DECEMBER 18, 2018
Our unique methodology uses trained assessors to evaluate the end-to-end user experience across a selection of leading retail sites. Looking at everything from first impressions through to delivery and customer care, the results allow us to pinpoint key features of a winning digital customer experience.
Expert insights. Personalized for you.
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