Lithium

MAY 7, 2024

Community works: How Spotify fuels self-service with community Join us for a webinar on Wednesday, May 29 at 12pm ET, as Spotify’s Community Program Manager shares strategies for managing community content, tips for leveraging gamification, and approaches for gaining stakeholder buy-in.

Self Service 52

Self Service Social Media Gamification Customer Care 52

COPC

APRIL 1, 2024

Personalized Agent Training The adoption of digital gamification is a major component of this change. According to The Tech Report’s Gamification Statistics and Facts , 70% of the 2000 leading companies actively use gamification. The first is to enhance the customer experience, a goal most businesses share (88%).

Customer Experience 89

Customer Experience Contact Center Gamification Chatbots 89

Think Customers

FEBRUARY 11, 2020

What’s an example of a recent customer experience improvement you’ve made? TSF: One of the simple and most logical ones was mobile optimization for our self-service websites. We never had a mobile-optimized website for our customer service. We never had a mobile-optimized website for our customer service.

Customer Care 52

Customer Care Self Service Contact Center B2C 52

Retently

APRIL 5, 2024

Key Takeaways A successful in-store customer experience strategy hinges on optimized store layout, interactive elements, demos, and personalized customer service, which all contribute to improved customer satisfaction and loyalty. Let’s dive into how these self-service wonders are reshaping the retail experience.

Retail 78

Retail Engagement Strategy Customer Experience 78

TechSee

JUNE 25, 2019

AI-based training tools such as gamification, visual assistance and self-monitoring, cut down on agent onboarding time and ensure agents are fully engaged from day one. Gamification. Gamification can be an immersive, exciting experience that engages and motivates agents. Agent decision support. High-level data analysis.

Technology 122

Technology Customer Service Contact Center Gamification 122

NobelBiz

APRIL 18, 2023

It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow. You can learn more about call center gamification in this workshop episode.

Contact Center 52

Contact Center Call Center Management Gamification 52

Tricia Morris

OCTOBER 19, 2015

For the first time in the history of Forrester Research’s North American Consumer Technographics Customer Life Cycle Survey , consumers now say they are using self-service FAQ pages on a company’s website for customer service more often than speaking with a live agent on the phone.

Self Service 40

Self Service Wireless Customer Service CRM 40