CSM Magazine

APRIL 22, 2024

Explore key trends in online gambling customer service, including AI integration, personalization, and enhanced security, shaping the future of player satisfaction and loyalty. This level of customization enhances the user experience, making it feel more engaging and tailored to individual tastes.

Customer Service 52

Customer Service User Experience Chatbots Touchpoint 52

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ProProfs Chat

JANUARY 30, 2020

Customer Engagement & Loyalty. Customer Engagement & Service. Successful Customer Engagement. In the category of online entertainment, Netflix was the leading brand with a ranking of 89 percent in terms of how the brand met consumer expectations versus the consumer-generated, category-specific ideal.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

Playvox

SEPTEMBER 2, 2022

The other interesting data point is that even while leaders of support centers are looking to bring agents back to a physical customer care center, they’ve also indicated a strong preference for staying remote themselves. Related Article: 10 Reasons Why You Should Have a Remote Customer Service Strategy.

Contact Center 70

Contact Center Management Policies Gamification 70

Martin Hill-Wilson

JUNE 8, 2015

I’m going to cover three main topics: Multi-channel customer experience. Social customer service. Customer hubs. Music and other forms of digital entertainment have a real battle re-monetising their value proposition. I heard at Capita’s customer event in January one of the best early adopter brags in a while.

Omni-Channel 40

Omni-Channel Multi-Channel Self Service Insurance 40