Customer Base Customer Change Customers Guidelines 
Education Services Group
MAY 23, 2022
The role of a Customer Success Manager (CSM) is consistently ranked as one of the fastest-growing jobs in the world. LinkedIn’s 2020 Emerging Jobs Report put Customer Success Specialist at number six in the U.S. More and more companies are making the move to XaaS, and Customer Success is the belle of the ball! Congratulations!
CSM Practice
MAY 13, 2020
To those of us in customer success, it is even more clear that the pandemic has caused an unprecedented shift that is already affecting our customers, their journeys, their expected business outcomes , and our ability to fulfill them. At CSM Practice, we are following the Covid-19 situation and its impact on customer success closely.
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ChurnZero
JANUARY 28, 2022
I’ve had the pleasure of working with some incredible teams during my time in Customer Success. While there are countless others who have inspired and shaped the advice I share in this article, these two Customer Success leaders stand out. But first, you’ll need to set some guidelines. Customers come and go.
CSM Practice
MAY 16, 2020
To those of us in customer success, it is even more clear that the pandemic has caused an unprecedented shift that is already affecting our customers, their journeys, their expected business outcomes , and our ability to fulfill them. At CSM Practice, we are following the Covid-19 situation and its impact on customer success closely.
ChurnZero
JANUARY 28, 2022
I’ve had the pleasure of working with some incredible teams during my time in Customer Success. While there are countless others who have inspired and shaped the advice I share in this article, these two Customer Success leaders stand out. But first, you’ll need to set some guidelines. Customers come and go.
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