InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation.

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

Optimove

JULY 19, 2022

Savvy hoteliers are on standby, ready to elevate and optimize the guest experience, cultivating valuable, long-term connections, and boosting the bottom line – and doing a substantial chunk of it through, you guessed it, their mobile app! billion in 2021 to a whopping $4.5 billion this year. We love our hotel apps. Who took them?

Hotels 52

Hotels Marketing Guest Experience Travel 52

NetBase

MARCH 2, 2020

And this insight helped them develop new content to drive reconsideration through cultural relevance, which included a humorous tip of the hat to the pumpkin spice trend that comes around every fall. Wingstop sets up a “command center” to track and respond to customers in real-time on game day to make sure they have a great guest experience.

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

Playvox

APRIL 14, 2022

While there are many quantitative metrics to measure, such as how long it takes to cook a dish or the average customer wait time, identifying those intangible qualities of customer service can be a little trickier. Ritz-Carlton knows that a key to providing superior customer experiences is hiring the right people.

Contact Center 78

Contact Center Self Service Abandon Rate Omni-Channel 78