CSM Magazine

JUNE 19, 2023

Use Positive Language The language used by your customer service representatives has a significant impact on their approachability and relatability. By incorporating positive language into conversations with customers, your team can create a supportive environment that encourages better interactions.

Customer Service 52

Customer Service Social Media Exceptional Customer Service Customer Service Representative 52

CSM Magazine

OCTOBER 18, 2022

To truly provide an excellent customer service experience, you need to use professional translators who are familiar with the nuances of the target language. As a result, using professional translation services can help you to enhance your global reach and better serve your customers. Avoid cultural sensitivities.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Social Media Culture 52

CSM Magazine

MAY 17, 2023

Effective Communication in Customer Service Active Listening Active listening is an essential skill in customer service. It involves fully concentrating, understanding, responding, and remembering what the customer is saying.

Customer Service 52

Customer Service Net Promoter Score Customer Service Representative Customer Satisfaction 52

CSM Magazine

OCTOBER 16, 2023

How does Capital on Tap foster a culture of trust and transparency with its customers, especially when it comes to sensitive financial matters? “We With the rise of social media and online reviews, how does Capital on Tap manage its online reputation and use these platforms as an opportunity to engage with customers?

Industry 52

Industry Customer Service Social Media Net Promoter Score 52

CSM Magazine

JUNE 29, 2021

The main customer support channels are now: Live chat. Social media. Make sure you are meeting your customers at their preferred channels and your organization can handle the expected volume of customer interactions, 24 hours a day, 7 days a week. Use Social Media. Video chat. Train Your Employees.

Financial 52

Financial Self Service Customer Service Social Media 52

Team HGS

MARCH 6, 2019

Earlier this year , HGS presented our trends forecast , comprising customer experience (CX) disrupter predictions, supported by practical strategies clients can use to succeed in the changing marketplace. HGS is proud to be recognized in the “2019 Training Top 125” by Training Magazine. Here, we describe how HGS supports CX Trend No.1,

Trends 40

Trends Meeting Self Service Multi-Channel 40

LiveChat

NOVEMBER 16, 2018

The last decade has been defined by the customer becoming the center of nearly every business initiative. This intense customer focus has paid off for those who’ve gotten their customer experience just right. On the other hand, poor customer service can cost companies dear. Quality Over Speed.

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45