How to Build the Employee Experience and Culture of Continuous Improvement with VP of CX & Loyalty at Hertz
Customer Bliss
JUNE 6, 2018
He also built an NPS program at Avis Budget Group when he was the VP of Customer Insights & Experience. Asking, how do we build a learning organization in a culture of continuous improvement? Eric knew that changes had to be integrated into the culture and employee experience. Think about CX of the Future.
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