InMoment XI

JUNE 14, 2022

Voice of customer data illuminates the “why” behind the clicks and the cash. Classic CX surveys like NPS , PSAT, CSAT , and Customer Effort Score(CES) monitor customer sentiment—providing critical insight into behavioral and revenue metrics. Metrics are essential to understanding progress on the product led growth curve.

Metrics 260

Metrics Net Promoter Score Effort Score NPS 260

Hello Customer

OCTOBER 13, 2021

To do so, you’ll need to map out your customer journey from beginning to end, to identify all the critical touchpoints where you need to ask for feedback, figure out accordingly the best way to get actionable feedback (appropriate channel, format and questions) and determine the relevant metrics to use in those moments.

Examples 98

Examples Survey Customer Journeys eBook 98

Think Customers

DECEMBER 13, 2021

Qualitative research methods—such as customer interviews, focus groups, and even ride-a-longs—can help collect insights directly from the customer. One without the other can lead to even the most cutting-edge tools failing to work together, or worse, the deployment of the wrong CX tools and technologies all together.

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

inmoment

JUNE 28, 2019

When you look past the buzzwords, you’ll find an idea that is at the heart of technology—the idea that humans can create something that breaks the mold and changes the way we complete tasks in everyday life. . Customer feedback data is important, but it is also limited. Combining Strategic Services with Sophisticated Technology.

Employee Experience 40

Employee Experience Innovation Connections Customer Experience 40

Wootric CX Blog

JULY 5, 2020

Voice of customer data illuminates the “why” behind the clicks and the cash. Classic CX surveys like NPS, PSAT, CSAT, and Customer Effort Score(CES) monitor customer sentiment — providing critical insight into behavioral and revenue metrics. This is where CX metrics are so valuable. PSAT Example: HubSpot.

Metrics 85

Metrics Net Promoter Score Effort Score NPS 85

Wootric CX Blog

MARCH 1, 2020

At the same time, companies are rightly wary of the overspending on technology. Your Chosen One needs to understand how to make trade-offs and deliver an integrated technology stack that is cost-effective but still gets the job done. Existing: Salesforce CRM, Marketo . Use case: A fully integrated CX initiative.

Effort Score 52

Effort Score Roadmap Touchpoint Analysis 52

Wootric

JULY 5, 2020

Voice of customer data illuminates the “why” behind the clicks and the cash. Classic CX surveys like NPS, PSAT, CSAT, and Customer Effort Score(CES) monitor customer sentiment — providing critical insight into behavioral and revenue metrics. This is where CX metrics are so valuable. PSAT Example: HubSpot.

Metrics 52

Metrics Net Promoter Score Effort Score NPS 52