Experience Investigators by 360Connext

FEBRUARY 9, 2021

So… Is customer experience worth it? Two thoughts come to mind: Customer experience can be tied to three areas of specific, tangible returns on investment. BUT the question is flawed — customer experience happens whether you’re intentional about it or not. Customer Value X 2.72

Customer Experience 261

Customer Experience Effort Score Net Promoter Score Culture 261

BirdEye

JUNE 10, 2021

Of course, there were a couple of reasons why we decided to switch to Birdeye to manage our referral program. We’re able to reach customers on digital touchpoints through automated referral requests that we send via text and email. With Birdeye, we’re able to solve both of these problems.

System 98

System Return on Investment Tips Software 98

CX Journey

DECEMBER 30, 2014

How ingrained is the customer and his perspective in your company''s DNA? 18 Reasons to Map Customer Journeys Have you started journey mapping yet? Or are you still wondering why it''s an important tool to have in your customer experience management toolbox? Do You Know Who Your Customers Are?

Customer Journeys 166

Customer Journeys Customer Experience Touchpoint Return on Investment 166

CX Workout - Ideas Blog

OCTOBER 3, 2018

Please also be sure to visit our website to sign up for our newsletter and of course we would be delighted if you could join our next webinar on June 28th titled The New Digital Leader. Joe is co-author of two books on the subject customer experience. Managing the Customer Experience and The Ownership Quotient.

Customer Experience Design 40

Customer Experience Design Customer Experience Return on Investment Customers 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Please also be sure to visit our website to sign up for our newsletter and of course we would be delighted if you could join our next webinar on June 28th titled The New Digital Leader. Joe is co-author of two books on the subject customer experience. Managing the Customer Experience and The Ownership Quotient.

Customer Experience Design 40

Customer Experience Design Customer Experience Return on Investment Customers 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Please also be sure to visit our website to sign up for our newsletter and of course we would be delighted if you could join our next webinar on June 28th titled The New Digital Leader. Joe is co-author of two books on the subject customer experience. Managing the Customer Experience and The Ownership Quotient.

Customer Experience Design 40

Customer Experience Design Customer Experience Return on Investment Customers 40

ClearAction

SEPTEMBER 16, 2016

The bad side: short-sightedness, self-centeredness, inaccessibility, and inefficiency — of course these are painful. Different people throughout a company have different understandings of customers’ realities. Businesses need to define scope and boundaries to maintain productivity and return on investment. Next Steps.

Customer Experience 48

Customer Experience Return on Investment Effort Score Policies 48