Horizon CX

JUNE 10, 2022

A program with a goal such as that can only last so long until the question of return on investment (ROI) arises and it can be proven that a higher NPS score has a direct correlation to improved business outcomes. Where score-chasing becomes the primary objective of CX, programs like those tend to end abruptly or slowly disappear.

Customer Journeys 130

Customer Journeys System Net Promoter Score NPS 130

Magellan Solutions

AUGUST 11, 2021

For example, receiving your value-packed email newsletter, a sale price, a free trial to a software product, a white paper, a spot in an important seminar. . What’s your return on investment (ROI) goal for the campaign? . “The offer” refers to what your prospects get by responding to the campaign.

ROI 52

ROI Call Center Measurement Contact Center 52

Myra Golden

JUNE 1, 2015

Myra Golden Seminars offers engaging, cutting-edge classroom and online customer service training based on the work of Myra Golden. Every one of our customer service training sessions is custom designed to meet our client’s objectives and every session delivers a measurable return on investment. Call Control Skills.

Training 40

Training Video Customer Service Customer Service Training 40