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Contact Center Expo to Showcase Industry Insights to Thousands of Business Owners

CSM Magazine

In April 2024, the Las Vegas Convention Center will see the return of the Call and Contact Center Expo. The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts.

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Guest Post: 5 Contact Center Best Practices That Make Clients Happier

ShepHyken

They provide some tips and tricks to set your business up for success in the contact center. Following best practices and applying hacks has proven fruitful for a lot of contact centers. This shortlist of contact center best practice hacks should set you up for success in the pursuit of customer service excellence.

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Contact Center Fraud: A Guide to Identification and Prevention

CSM Magazine

In today’s digital age, contact centers play a critical role in customer support, sales, and overall communication between businesses and their clientele. Unfortunately, these centers have also become a target for fraudsters looking to exploit the vulnerabilities inherent in these systems.

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Everything Contact Center Managers Need to Know About Quality Call Center Monitoring – On-Demand Video

Myra Golden

Quality Call Center Monitoring – On-Demand Video . Pick up vital new skills in quality contact center monitoring. In contact centers, a solid quality call monitoring program makes all the difference. Your seminar has given me the tools to build {a} new incentive program. Exceptional Value.

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What 3G Sunsetting Means for Home Security Firms

TechSee

Holding a training seminar for all company technicians is not only costly but also impractical. Let’s take a look at the contact center, field service, and self-service options available to security firms to deliver the 3G upgrade to 4G: Directing the customer remotely.

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Minneapolis Saint Paul Business Journal Honors Calabrio CFO — Jenny Kray

Calabrio

The Teleopti acquisition alone immediately grew Calabrio’s headcount by 50 percent—increasing employee count from 400 to 600 in one fell swoop—and significantly expanded Calabrio’s international footprint.

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Amazing customer experience begins with engaged leaders

Thematic

In turn, your contact center will see an improvement with CSAT. Removing barriers that prevent exceptional customer service will lead to a more engaged service center. Leadership must be committed to improving and should regularly attend training, seminars and conferences. Review your internal processes.