transcosmos Information Systems

OCTOBER 22, 2015

Multi-authored by dozens of customer service experts, Customer Think has been around for a while, consistently providing inspiration and helpful resources. The Aspect blog provides technology news, trends and actual customer experiences, best practices for customer experience related matters for contact centers and enterprises.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

transcosmos Information Systems

OCTOBER 22, 2015

Multi-authored by dozens of customer service experts, Customer Think has been around for a while, consistently providing inspiration and helpful resources. The Aspect blog provides technology news, trends and actual customer experiences, best practices for customer experience related matters for contact centers and enterprises.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

Magellan Solutions

AUGUST 9, 2021

This is achieved through the use of digital data collection: Social media use. Social media marketing. Deliver value without hard-selling – When crafting each article, video, infographic, or newsletter, always focus on how you can help your target audience instead of touting your product. Blog activity.

B2B 40

B2B Trends Chatbots Call Center 40

Eptica

NOVEMBER 6, 2015

Even with the rise of self-service options, for the majority of channels (email, social media, chat, phone, face to face) the experience created by the people you employ is crucial to the success or failure of the customer relationship. So, what are the key skills to focus on – and how can technology help?

Technology 48

Technology Self Service Customer Service Social Media 48

Eptica

APRIL 29, 2016

Consumers are demanding more from their insurers, and want a seamless, high quality experience, however they choose to make contact. In order to enable these meaningful conversations , insurers need to focus on delivering what customers want, efficiently, across a growing number of channels.

Insurance 48

Insurance Connections Customer Service Self Service 48

Clarabridge

AUGUST 15, 2017

Contact center efficiencies are intrinsically linked to the customer experience your company delivers as a whole. Once you improve the customer experience, you’ll find that your contact center metrics improve too. Increase agent efficiency: Use social media to provide customer care.

Contact Center 45

Contact Center Self Service Multi-Channel First Call Resolution 45