TechSee
JUNE 16, 2022
At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. He also sits on the board of Directors for CSPN. Follow on LinkedIn.
NobelBiz
FEBRUARY 15, 2023
After reviewing the calls, the team reviews the employee handbook to ensure they’re complying with the standard agents are using. This workshop brings together at the same table the management of the contact center and the ordering client. Best tips for an excellent call center calibration session 1.
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Storyminers
JULY 6, 2020
He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Thousands of customer service professionals from around the world subscribe to Jeff’s Customer Service Tip of the Week email. Marsha Collier. Steve DiGoia.
Storyminers
JULY 6, 2020
He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Thousands of customer service professionals from around the world subscribe to Jeff’s Customer Service Tip of the Week email. Marsha Collier. Steve DiGoia.
Comm100
NOVEMBER 14, 2017
It is best to mix and match a couple of different tricks and tips from the list below so that you are always as up to date and current as possible. LinkedIn is, of course, the premier location for business-to-business contacts and communication and it has a host of resources and people to follow. Author of The Service Culture Handbook.
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