InMoment XI

JANUARY 16, 2024

Specifically, the world’s leading brands have begun using contact center AI to create a more efficient and effective customer service experience. What is Contact Center AI? How Does Contact Center AI Work? Will Contact Center AI Replace Call Center Agents? The simple answer is no.

Contact Center 260

Contact Center Virtual Agent e-support Chatbots 260

NICE inContact

OCTOBER 29, 2019

Radisson Hotel Group had emerged as a leading global hospitality company and one of the world’s largest hotel groups. Ultimately moving to NICE inContact’s unified CXone cloud CX platform and its contact center software solutions would be pivotal for Radisson Hotel Group. million calls and 1.5

Contact Center 120

Contact Center Hotels Guest Experience Groups 120

NICE inContact

OCTOBER 29, 2019

Radisson Hotel Group had emerged as a leading global hospitality company and one of the world's largest hotel groups.

Hotels 120

Hotels Contact Center Groups Guest Experience 120

Magellan Solutions

DECEMBER 4, 2023

Immerse yourself in this scene: a fantastic hotel where activities flow gracefully throughout the day. It harmonizes a symphony of impeccable guest arrivals and content patrons. It guarantees that your hotel thrives by providing top-notch hospitality services. We provide more than just hotel management. Read along!

Hotels 52

Hotels Management Hospitality Guest Experience 52

NICE inContact

JUNE 27, 2017

With so many high-end hotel and accommodation options vying for customers these days, the guest experience has never been more critical. Great communication and attention to customer journey goes much farther in garnering return guests and brand loyalty. Centralize and simplify.

Omni-Channel 120

Omni-Channel Contact Center Abandon Rate Guest Experience 120

Playvox

APRIL 14, 2022

As businesses increasingly focus on customer experiences as a competitive differentiator, contact centers have taken center stage. The quality of customer service experiences is a critical factor in shaping customers’ opinions of a brand and driving loyalty. Take Ritz-Carlton hotels as an example.

Contact Center 78

Contact Center Self Service Abandon Rate Omni-Channel 78

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies.

Hospitality 53

Hospitality Guest Experience Hotels Entertainment 53