COPC

APRIL 1, 2024

This pursuit includes engaging employees, reducing operational costs, and boosting product and service performance. Global Benchmarking Series | Contact Center Technologies Today, executives deploy digital solutions with increased confidence and swiftness.

Customer Experience 89

Customer Experience Contact Center Gamification Chatbots 89

COPC

MARCH 11, 2024

Early attrition poses a significant and costly challenge for contact centers. and Centrical have teamed up to present the Improving Contact Center Retention Series, offering strategies to increase call center retention and lower attrition-related expenses. To address this issue, COPC Inc. How do we know?

Call Center 97

Call Center Gamification Contact Center Training 97

Playvox

FEBRUARY 20, 2024

Not only do contact center agents want additional flexibility in their work schedules, but many leaders saw that agents did not need to be in a defined office space to get their jobs done well. By applying scores and prizes to your employees’ everyday tasks, you can make work feel more enjoyable and increase employee engagement.

Management 88

Management Gamification Contact Center Policies 88

NICE inContact

JANUARY 24, 2017

This is especially relevant for contact centers where agents suffer from change-fatigue – what’s going to get them excited to adopt this system over all those others you’ve implemented in the past? A good change management strategy involves communicating with and engaging your end-users long before your actual Go-Live date.

Call Center 120

Call Center Technology Contact Center Gamification 120

TechSee

SEPTEMBER 2, 2020

COVID-19 has forced many companies to transition their contact centers to enable remote work at scale. How can they drive remote employee engagement? Call Center Engagement ideas. Research shows that collaborative contact center work environments perform 50% better and reduce errors by 25%.

Contact Center 109

Contact Center Employee Engagement Engagement Gamification 109

Stella Connect

JANUARY 4, 2022

And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. You also hope to keep agents engaged so they’ll want to stay put. Make customer service training engaging and fun. Keep it simple.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You also hope to keep agents engaged so they’ll want to stay put. During the session, it’s fine to remind agents of brand guidelines. Put things in context.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62