Joe Rawlinson

AUGUST 9, 2017

Use social media channels to keep in touch with your customers and stay engaged. Deliver a Satisfying Omni-Channel Experience. Customers also crave a more satisfying omni-channel shopping experience, IBM’s study found. Add Value by Utilizing Technological Innovations.

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Omni-Channel Self Service Consumers Meeting 104

Kustomer

AUGUST 20, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe is joined by Aarde Cosseboom and Vikas Bhambri to discuss how to use AI in contact centers. Aarde is the Senior Director of Technology and Product for Global Member Services for an E-Commerce company called Textile. Vikas, over to you.

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Contact Center Omni-Channel Chatbots Self Service 52

Magellan Solutions

JULY 20, 2021

By ensuring that its call center agents receive extensive training in areas such as advanced data analytics, software technology, and machine learning; call centre services Philippines promises a threefold return when you choose to partner with them. Can contact center services Philippines triple your business value?

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Call Center Omni-Channel e-support Contact Center 52

Clarabridge

MAY 10, 2018

From finding and fixing common pain-points to reducing the amount of effort expressed, to identifying self service opportunities and more, CX professionals in the audience were inspired by the opportunities to maximize brand loyalty and drive business. that a customer calls to tell you how great your product or service is, right?

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Omni-Channel Self Service Chatbots Ecommerce 40

Eptica

NOVEMBER 22, 2017

This isn’t always the case – our research found that 58% of retailers provided different answers to the same question across multiple channels. Whether they are in the contact center or in-store, they need to be trained quickly so that they consistently deliver the same high levels of service as permanent staff.

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Natalie Petouhof

MAY 27, 2016

. • How Rackspace Creates the Next-Generation Customer Experience. • The ROI Of Agile Customer Care: Reduce Training and Easy To Add Channels.

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Omni-Channel Social Media e-support ROI 40

Talkdesk

NOVEMBER 25, 2020

This holiday season is expected to set records for ecommerce shopping. Here are three tips on how to scale your contact center for the seasonal rush. Here are some of the advantages of integrating Talkdesk with your ecommerce technology provider of choice: Talkdesk has a simple setup, minimal ramp-up times and is easy to use.

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Contact Center Self Service Tips Ecommerce 101