Contact Center Customer Service Strategies Employee Experience Government 
Think Customers
FEBRUARY 16, 2021
Find those places along the journey where automation will reduce effort, and where it can make it simple and easy for customers to have their needs met and for agents to do their jobs successfully. As important as customer experience is, employee experience is equally critical, and automation can benefit the workforce as much as the consumer.
Think Customers
JUNE 1, 2020
During the TTEC on-demand webinar, “ Contact tracing: Why the road to recovery requires people, process and technology ,” experts from TTEC and Pegasystems shared insights about how government agencies are ramping up contact tracing programs with a technology-enabled, empathetic approach. Automation, meanwhile, optimizes?time
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ShepHyken
FEBRUARY 4, 2022
Due to strict governance, only authorized members can develop, modify, approve, and publish updates on a single source of truth platform.? . Because they are no longer dealing with issues related to obsolete data, contact center employees gain confidence in their single source of truth platform.
Storyminers
JULY 6, 2020
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Flavio has a B.S.
Storyminers
JULY 6, 2020
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Flavio has a B.S.
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