Lumoa

NOVEMBER 30, 2022

The Ecommerce industry has seen an impressive development in recent years. Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Set up chatbots for a 24/7 contact center.

Retail 208

Retail Customer Experience Chatbots Ecommerce 208

Call Experts

NOVEMBER 12, 2021

.” If the prospect of handling the increased customer service load over the holidays leaves your employees wary, here are 5 tips that can help you manage an influx in calls and requests, and help provide a positive customer service image. There are several benefits to outsourcing contact center services.

Tips 98

Tips Customer Service Contact Center Self Service 98

Vonage

AUGUST 11, 2015

Great service also determines whether your existing customers shop with you again and whether your potential customers get beyond just that – potential. There are plenty of statistics that can give you an insight into the power of good (or bad) customer service. Think big.

Customer Service 120

Customer Service Contact Center Social Media Multi-Channel 120

ShepHyken

AUGUST 19, 2019

(G2 Crowd) Providing great customer service is not a choice or luxury; it’s a standard your customers expect. Well, here are nine “how to not’s” to consider in your customer service strategy. If live chat and chatbots are part of your customer service strategy, read this article.

Customer Service 118

Customer Service Leadership Ecommerce Culture 118

Natalie Petouhof

MAY 27, 2016

. • The State of Customer Service and Support Evolves . • ROI of Social Customer Service- Upcoming. • The Customer Service Playbook for Integration of Traditional, Digital, Social and Mobile Customer Service Strategies and Technologies-Upcoming. Mobile Customer Service-Upcoming. **.

Omni-Channel 40

Omni-Channel Social Media e-support ROI 40