Remove Contact Center Remove Customer Care Remove Customer Service Strategies Remove Ecommerce
article thumbnail

5 Tips for Handling Holiday Customer Service

Call Experts

.” If the prospect of handling the increased customer service load over the holidays leaves your employees wary, here are 5 tips that can help you manage an influx in calls and requests, and help provide a positive customer service image. There are several benefits to outsourcing contact center services.

Tips 98
article thumbnail

Dr. Natalie’s Research Agenda and Published Research

Natalie Petouhof

. • The Need for Inspiring Leaders to Orchestrate Customer Experience Initiatives-Upcoming. • Experience Management: How to Deliver Integrated Customer Experiences. • How Rackspace Creates the Next-Generation Customer Experience. • The ROI Of Agile Customer Care: Reduce Training and Easy To Add Channels.