InMoment named Leader in Forrester Wave™: Text Mining and Analytics, Q2 2024: A Comprehensive Breakdown
InMoment XI
JUNE 5, 2024
Contact Centers: Analyzes call transcripts for categorization, QA, alerting, and enhanced CX with tools like Conversational Intelligence and dashboards for agents and managers. Social Listening We provide valuable insights into brand perception and customer sentiment by analyzing sentiment and trends from social media feeds.
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