Contact Center Customer Experience Design Tips Video 
Myra Golden
NOVEMBER 11, 2020
Twice in the last week, Contact Center Agents have reached out to me for help on reducing Average Handle Time (AHT). You can move customers out of venting, rambling, and storytelling using Reframing Statements. Here are the five Reframing Statements I share in the video. I’m listening, and I have an answer.
Myra Golden
JUNE 2, 2016
Discover how to communicate assertively, create calm and take control with difficult customers by using conversational aikido. . A tip discussed in this training is “Acknowledging customer Anger” See Myra discuss this tip below in this 2-part video. Employees who struggle to bring calls to closure.
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Myra Golden
JANUARY 17, 2017
When we were all sitting down at the computer editing the video, my 13-year-old son said, “I can’t believe I sound like that.” In this action-packed event, we’ll cover the following: The Monitoring Form: Simple tips and tricks that will position you to design (or enhance) your form like a pro! (We’ll
Myra Golden
JANUARY 17, 2017
When we were all sitting down at the computer editing the video, my 13-year-old son said, “I can’t believe I sound like that.” In this action-packed event, we’ll cover the following: The Monitoring Form: Simple tips and tricks that will position you to design (or enhance) your form like a pro! (We’ll
Myra Golden
MARCH 27, 2018
I just finished recording a fully customized 14-module video course for a new client. My client’s biggest challenge was how to navigate through complex calls, like situations with ramblers and challenging customers. Online Training Customized For Your Company! Flexible output. compliant file.
Myra Golden
NOVEMBER 27, 2017
Our customers liked them too. In this 2-minute video, I show your employees how to close a call quickly and efficiently. Share this video with your team. In this article, I’ll share with you the steps, and the expressions, that my team used, and loved. Here’s what I taught my team. Bridge Into Questioning.
Myra Golden
JANUARY 23, 2017
I remember managing a contact center and having an employee say to me , “Tammy does the exact same thing, yet the supervisor doesn’t take off points for her. I may not have the bubbly tone like Tammy, but I’m good with customers.” Plus, Bonus Take-away Video: Managing to Eliminate Unacceptable Employee Performance.
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