Stella Connect

NOVEMBER 29, 2021

There are some brands that seem to just get it, that understand customer wants and needs and are able to meet and exceed those expectations in the moment, at any given moment in time. . And what sets these customer-centric leaders apart from the rest?

Meeting 84

Meeting First Call Resolution Poor Customer Service Effort Score 84

Call Experts

JULY 27, 2023

From improving response times to providing personalized interactions, a call center can be a game-changer for organizations looking to elevate their customer service and thrive in today’s competitive landscape. That’s why the customer service call center has emerged as a crucial component for enhancing business success.

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Call Experts

DECEMBER 17, 2020

With nearly 40 years of experience working with customers, we can advocate that if the customer’s experience prioritizes clear communication with follow-through, your business will thrive. In this blog post, we have listed four different ways to help you understand your customers and strengthen communication channels: 1.

Communication 52

Communication Contact Center Call Center Poor Customer Service 52

Integrity Solutions

OCTOBER 5, 2022

Customer service used to be viewed as the final link in the overall chain of customer touch points, a responsibility relegated to a department, contact center or automated attendant that would respond to complaints and (hopefully) eventually make things right. Creates opportunities to strengthen customer loyalty.

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Culture Customer Service Customer Service Training Contact Center 86

Natalie Petouhof

AUGUST 15, 2022

A key idea from those chapters is how traditional business models are part of the root cause of poor customer service; namely how decisions tend to be based on metrics that define success, such as revenues and profits. Before connecting those dots, it’s important to note the strong foundation provided in Chapters 1 and 2.

Customer Centricity 52

Customer Centricity Advertising Culture Technology 52

Tricia Morris

FEBRUARY 19, 2016

Customer expectations are changing and growing just as rapidly as the channels and technology consumers are empowered with to engage, encouraging (if not demanding) that brands and organizations embrace a strategy of non-stop, customer-centric adaptation. 2015 Global State of Multichannel Customer Service Report).

Self Service 40

Self Service Customer Service Contact Center Omni-Channel 40

ProProfs Chat

NOVEMBER 17, 2017

Improving customer support has become more important than ever, given the never-ceasing expectations of customers. As leading researchers indicate that organizations lose about $62 million every year due to poor customer service , you can’t expect any good with an average customer support.

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Self Service Trends Chatbots Omni-Channel 111

Comm100

JANUARY 14, 2016

A recent Vision Critical study shows that 84% of CIOs of customer-centric companies are focusing on improving mobile customer experiences. In fact, the report goes as far as to state that live chat will be the new “default, go-to” option for customer service instead of the traditional phone-based contact center.

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Omni-Channel Trends Self Service Customer Service 0