Contact Center Customer Care eBook Virtual Agent 
BlueOcean
OCTOBER 22, 2020
When the world hit the pause button in the face of COVID-19, putting our client’s customer care programs on hold wasn’t an option. By creating that feeling through mock calls, the trainee has the chance to work through their nerves without exposing a “real” customer to their first anxious efforts. Request a download here.
Interactions
JULY 7, 2022
The current labor shortage is a big problem, especially for contact centers. Without enough agents in a contact center, customers cannot get the help they need. This eliminates hold times for customers and lets them take care of what they need to, despite staffing shortages. Grow your business.
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Interactions
JUNE 25, 2020
Without automation and self-service, every customer requires an agent’s help to resolve their query. The surge in contact volume stresses the contact center operations. In the last few weeks we’ve already seen brands reallocating sales and other staff to handle customer queries to strengthen the contact centers.
Interactions
MAY 14, 2020
Contact Center Challenges. The pandemic has caused an interesting conflict within contact centers. Combined with the increase of call volume, it means long wait times for customers and a negative customer experience. . So, be transparent and let your customers know who they are dealing with up front. .
Comm100
FEBRUARY 16, 2018
Customer advocates and thought leaders agree: providing a friction-less experience for customers is moving from novelty to mandatory. That is why reducing customer effort was voted the number one priority for contact centers in 2018. Recommended for you: Is Your Contact Center Ready for the New Year?
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