TechSee

DECEMBER 9, 2020

One area with tremendous potential for benefit is when enterprises implement contact center RPA. RPA in Contact Centers. A standard contact center is chock full of repetitive and dull tasks that are definitely necessary but rarely require a human level of decision making.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

NobelBiz

APRIL 18, 2023

Optimizing team productivity is the key to achieving this goal, and this comprehensive guide will walk you through the steps necessary to unlock your call center’s full potential. What is hyper efficiency in a contact center? CSAT = (number of positive responses / the total number of responses) x 100.

Contact Center 52

Contact Center Call Center Management Gamification 52

TechSee

MARCH 12, 2019

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. Alternatively, customers can visually interact with AI-powered assistants in self-service mode, alleviating pressure on human agents.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

TechSee

NOVEMBER 3, 2020

Especially today, when effort is so closely tied with safety, field services are taking the opportunity to provide effortless, safe interactions using remote support methods. Advances in field service technology. Remote support has come a long way from being an assistive option provided over phone or chat.

Contact Center Workflow 109

Contact Center Workflow Self Service Contact Center Social Media 109

NobelBiz

OCTOBER 17, 2023

Security Concerns: Remote environments may not be as secure as in-house setups, posing risks to data privacy and protection. Additionally, without adequate security measures, they inadvertently expose sensitive customer data. Data Security: As highlighted earlier, Nobelbiz places immense emphasis on data security.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

Qualtrics

NOVEMBER 21, 2019

As the CX industry continues to mature, it’ll become more important to understand and measure the value of investments in CX and the ability to provide personalized interactions at scale. We’ll get better at integrating X- and O-Data. The continued rise of the new contact center. We’ll get smarter at hiring for CX roles.

Customer Experience 38

Customer Experience Self Service Virtual Agent Healthcare 38