TechSee

DECEMBER 9, 2020

Ever since the Industrial Revolution, organizations have always looked to robotic technology as a way to advance their operational efficiency. As industries digitize, more and more manual or routine repetitive activities can be automated – a phenomenon known as Robotic Process Automation (RPA). RPA in Contact Centers.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

NobelBiz

OCTOBER 17, 2023

In Part Two of ‘Pain Points for Call Center Owners and Operations Managers,’ we will unveil an additional set of seven critical challenges and provide insights, solutions, and practical strategies to tackle them head-on. Read part one here. Tune in now ! What sets it apart is the ability to capture human-element data.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

Qualtrics

NOVEMBER 21, 2019

As the CX industry continues to mature, it’ll become more important to understand and measure the value of investments in CX and the ability to provide personalized interactions at scale. The continued rise of the new contact center. First, they’ll adapt contact center metrics that get managed. CRM, ERP, HCM) work.

Customer Experience 38

Customer Experience Self Service Virtual Agent Healthcare 38