5 Proven Ways to Make your Contact Center RPA Successful
TechSee
DECEMBER 9, 2020
When an agent has to log in to the ticketing system, the CRM system, and then the payment system, it takes longer for him to do his job, negatively affecting operational efficiency as well as customer satisfaction. Unattended RPA generally works autonomously in the background, such as monthly invoice processing or customer reminders.
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