AWS Machine Learning

MAY 24, 2023

In this three-part series, we present a solution that demonstrates how you can automate detecting document tampering and fraud at scale using AWS AI and machine learning (ML) services for a mortgage underwriting use case. Fraudsters range from blundering novices to near-perfect masters when creating fraudulent loan application documents.

Analysis 72

Analysis Financial Training How To 72

Integrity Solutions

FEBRUARY 12, 2021

Most companies like to say they provide great customer service and deliver it with integrity, but what does that really mean? Have you created a customer service strategy that defines those expectations? . Sure, they know the obvious rules—don’t falsify documents, don’t surf inappropriate websites, don’t share trade secrets.

Customer Service Strategies 83

Customer Service Strategies Strategy Customer Service Company 83

Topdown

JULY 7, 2016

DOCUMENT Strategy Media has included Topdown in their "2016 HOT Companies in Customer Experience (CX)" list, published in the Summer '16 issue of DOCUMENT STRATEGY magazine. Topdown was one of only 19 companies in the huge customer experience solution marketplace to be profiled in the publication.

Strategy 59

Strategy Company Customer Experience Customers 59

Brad Cleveland Blog

JUNE 15, 2023

A Customer Access Strategy is a well-documented, overall plan that guides your contact centre. It is “a framework—a set of standards, guidelines and processes—describing the means by which … Continue reading → The post An Introduction to Customer Access Strategy appeared first on Brad Cleveland.

Strategy 49

Strategy Guidelines Customers Contact Center 49

Topdown

APRIL 28, 2017

Document Strategy Forum ‘17 is a major trade show for the Customer Communications Management (CCM) industry. With its forward-looking focus and themes, DSF is, in our opinion, the best industry conference to get a sense of the current and future state of customer communications.

Strategy 63

Strategy Conference Communication Industry 63

AWS Machine Learning

NOVEMBER 30, 2023

In this post, we discuss the SageMaker least outstanding requests (LOR) routing strategy and how it can minimize latency for certain types of real-time inference workloads by taking into consideration the capacity and utilization of ML instances. SageMaker LOR strategy By default, SageMaker endpoints have a random routing strategy.

Strategy 89

Strategy Analysis Travel Policies 89

Magellan Solutions

JULY 24, 2023

It has led to the emergence of remote work outsourcing strategies. The increasing popularity of remote work has impacted outsourcing strategies. By examining remote work outsourcing strategies, businesses can unlock various advantages. They should adjust their outsourcing strategies accordingly.

Strategy 96

Strategy Communication Measurement Trends 96

Topdown

MARCH 22, 2016

I’ll be a presenter at Document Strategy Forum ‘16 in Chicago, Illinois, at 3:00 p.m. on Tuesday, May 10, 2016.

Strategy 48

Strategy Customer Experience System Customers 48

Zeisler Consulting

JUNE 3, 2021

This is part two of a four-part series of articles wherein I tie out the principles and values of Agile Project Management with Customer Experience. Surely this is something we can relate to: putting the Customer right up front (notice this is Principle #1) when it comes to the work we do. Fair enough.

Software 72

Software Analysis Course Measurement 72

BirdEye

SEPTEMBER 14, 2023

AI for small businesses enhances customer experiences, reduces operational costs, and increases production. Below, we’ve curated the 7 strategies and 14 tools AI for small businesses need to scale. What are my potential customers demanding? What do I understand after engaging with my customers? -

Tools 111

Tools Strategy Chatbots Analysis 111

UJET

NOVEMBER 16, 2020

DMG’s white paper entitled Digital Transformation Roadmap for Contact Centers reviews the top 10 phases companies need to address to prepare their customer-facing departments for the future. For more than two decades she has helped emerging and established companies develop and deliver outstanding customer experiences.

Contact Center 138

Contact Center Strategy Roadmap Consulting 138

ijgolding

APRIL 19, 2017

This month, in my exclusive column for CustomerThink, I continue to explore in detail my perspective on seven ‘tips’ that will enable any organisation to become genuinely customer centric. Strategy needs to be a balance between what the business wants and what the customer wants.

Strategy 191

Strategy Customer Experience Customer Centricity How To 191

Experience Investigators by 360Connext

SEPTEMBER 5, 2023

“We are dedicated to becoming a customer-centric company.” HOW exactly does a standard organization, built on the gospel of sales and customer acquisition, become customer-centric? 5 Steps to Take To Be More Customer-Centric 1. WHY is this idea of “customer-centricity” so challenging? Here’s your training guide.

Customer Centricity 271

Customer Centricity Customer Journeys Connections Feedback 271

West Monroe

FEBRUARY 18, 2024

Now is the time for banks to reconsider their approach to and strategies for consumer lending, transforming the business lines to serve customers more effectively and operate more efficiently than in the past. The solution, then, has been to hire rapidly and throw bodies at the problem.

Consumers 52

Consumers Technology Strategy Banking 52

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS.

Culture 85

Culture System Metrics Resources 85

ShepHyken

SEPTEMBER 2, 2022

This week, we feature an article by Sukhdev Singh, Digital Marketing Specialist at Maxicus , a company that provides tech-enabled customer service solutions. He writes about building a great customer experience is integral to the success of any organization. Here are some tips for building a winning customer experience strategy.

Tips 69

Tips Self Service Strategy Customer Experience 69

Education Services Group

MARCH 30, 2022

When you build a customer journey map, you’re focused on the customer’s experience from their perspective. You chart every interaction with your customer, everywhere you engage with them and everywhere they engage with your product. Moments of connection: Cultivating relationships through commonality.

Customer Journeys 52

Customer Journeys Customer relationships Touchpoint e-support 52

Experience Investigators by 360Connext

JULY 6, 2021

Customer experience (CX) programs often begin with an idea and a dash of sincere enthusiasm…and little else. A Customer Experience Charter can answer that question. A Customer Experience Charter can answer that question. What is a Customer Experience Charter? The charter, however, is not a magical document.

Effort Score 358

Effort Score Customer Journeys Net Promoter Score Government 358

CSM Practice

NOVEMBER 4, 2020

However, business growth cannot be achieved by simply implementing upsell and cross-sell strategies. Ergo, imposing proactive customer expansion strategies can be beneficial not just for the customers, but ultimately for a company to survive. Chris Swider, Director of Customer Success, and Andre Guidry, Sr.

Strategy 75

Strategy Sales Customers Customer Success 75

Totango

APRIL 4, 2024

If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.

Sales 89

Sales Customer Success Customers Communication 89

ShepHyken

APRIL 15, 2022

This week, we feature an article by Manpreet Chawla, senior digital marketing specialist at Knowmax , a knowledge base management solution for enterprises looking to provide exceptional customer experience to their customers via enhanced agent satisfaction. Top 5 ways to create a robust customer experience strategy .

Strategy 69

Strategy Customer Experience How To Knowledge Base 69

Ecrion

APRIL 12, 2019

. – your company at some point goes through the process of generating batch documents. However, if your batch documents process isn’t fully optimized, your customers could be missing out. Each month, your company generates millions upon millions of documents. Today, many of your customers expect more and more from you.

Insurance 40

Insurance Software Omni-Channel Banking 40

SurveySparrow

JANUARY 9, 2024

Customer Connection: With these tools, you can understand your customers better. Let’s see why SurveySparrow’s market research tool stands out: Custom Panel Profiling : Reach a global audience with SurveySparrow’s extensive and diverse audience panel. It’s like having a virtual chat that gets them.

Tools 52

Tools Marketing Strategy Analysis 52

AWS Machine Learning

JULY 8, 2022

OCR has been widely used in various scenarios, such as document electronization and identity authentication. Because OCR can greatly reduce the manual effort to register key information and serve as an entry step for understanding large volumes of documents, an accurate OCR system plays a crucial role in the era of digital transformation.

Training 83

Training Data System Management 83

Brad Cleveland Blog

MAY 20, 2016

Customer access strategies are like business plans in that some are well documented and others exist only in pieces and in the heads of various managers. But there are standout examples of plans … Continue reading → The post Documenting Your Customer Access Strategy appeared first on Brad Cleveland.

Strategy 26

Strategy Customers Examples Management 26

Brad Cleveland Blog

JUNE 15, 2023

A Customer Access Strategy is a well-documented, overall plan that guides your contact center. It is “a framework—a set of standards, guidelines and processes—describing the means by which … Continue reading → The post An Introduction to Customer Access Strategy appeared first on Brad Cleveland.

Strategy 26

Strategy Guidelines Contact Center Customers 26

West Monroe

JUNE 27, 2023

Treasury management is often looked to as a viable option for institutions to take on added deposits by creating “stickiness” with existing customers. Banks possess significant—often untapped—portfolio and customer data that can be leveraged to target available segments and customer bases ripe for deposit acquisition.

Banking 52

Banking Customer relationships Strategy Management 52

West Monroe

JUNE 27, 2023

Treasury management is often looked to as a viable option for institutions to take on added deposits by creating “stickiness” with existing customers. Banks possess significant—often untapped—portfolio and customer data that can be leveraged to target available segments and customer bases ripe for deposit acquisition.

Banking 52

Banking Customer relationships Strategy Management 52

West Monroe

JUNE 27, 2023

Treasury management is often looked to as a viable option for institutions to take on added deposits by creating “stickiness” with existing customers. Banks possess significant—often untapped—portfolio and customer data that can be leveraged to target available segments and customer bases ripe for deposit acquisition.

Banking 52

Banking Customer relationships Strategy Management 52

Ecrion

SEPTEMBER 19, 2019

So, have you considered a solution like legal document preparation software? If not, recognize that document preparation software can improve your law firm’s productivity and customer service. Investing in document automation software is a worthwhile investment for many reasons. Build Your Own Templates.

Case Study 52

Case Study Software Study Return on Investment 52

Bold360

DECEMBER 7, 2020

With customers moving so rapidly to virtual and digital spaces, organizations have been forced to pivot their customer engagement and scale their support capacities. . Building the agility needed to support customers and employees as they shift to digital channels, especially in times of crisis, takes digital maturity.

Self Service 98

Self Service Strategy Multi-Channel How To 98

Ecrion

JUNE 3, 2019

About 82% 1 of consumers say that they’ve decided not to work with or buy a product from a company that they were previously enthusiastic about because of poor customer service. Improved customer communications can boost not just your brand’s reputation, but also your profits.

Communication 73

Communication Customer Journeys Strategy Omni-Channel 73

Pretium Solutions

JUNE 24, 2020

Imagine what your customer would be thinking if this was your response! Failure to document processes and procedures means that when Joe doesn’t turn up for work, business grinds to a halt because nobody else understands what Joe does – let alone how he does it or the tools he uses. We can’t help you! Are you Joe? Many would not.

Policies 52

Policies Tools System Training 52

Pretium Solutions

JUNE 24, 2020

Imagine what your customer would be thinking if this was your response! Failure to document processes and procedures means that when Joe doesn’t turn up for work, business grinds to a halt because nobody else understands what Joe does – let alone how he does it or the tools he uses. We can’t help you! Are you Joe? Many would not.

Policies 52

Policies Tools System Training 52

Pretium Solutions

JUNE 24, 2020

Imagine what your customer would be thinking if this was your response! Failure to document processes and procedures means that when Joe doesn’t turn up for work, business grinds to a halt because nobody else understands what Joe does – let alone how he does it or the tools he uses. We can’t help you! Are you Joe? Many would not.

Policies 52

Policies Tools System Training 52

Pretium Solutions

JUNE 24, 2020

Imagine what your customer would be thinking if this was your response! Failure to document processes and procedures means that when Joe doesn’t turn up for work, business grinds to a halt because nobody else understands what Joe does – let alone how he does it or the tools he uses. We can’t help you! Are you Joe? Many would not.

Policies 52

Policies Tools System Training 52

Gainsight

MARCH 22, 2023

Just like these famous food duos, CS individuals should see how the recipe for customer excellence is a combination of both human and digital-led strategies. Kellie Capote, CCO of Gainsight, recently highlighted why digital-first strategies don’t need to butt heads with human-first ones—in part, for these very reasons.

Strategy 52

Strategy Self Service Touchpoint Examples 52