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The Challenges of Managing Customer Data in Contact Centers

NobelBiz

At Nobelbiz, our mission is to elevate both simplicity and efficiency as industry standards, while constantly updating to the latest technological developments and keeping costs in check. And complying with government and industry regulations is mandatory for any contact center. This is key in encrypting all financial data.

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The Challenges of Managing Customer Data in Contact Centers

NobelBiz

At Nobelbiz, our mission is to elevate both simplicity and efficiency as industry standards, while constantly updating to the latest technological developments and keeping costs in check. And complying with government and industry regulations is mandatory for any contact center. This is key in encrypting all financial data.

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Remote Work: The Dangerous Disconnect Between Contact Center Management and Agents

Playvox

The reasons for their sky-high job satisfaction with remote work center around money, productivity, and flexibility. Nearly all (91%) of agents cited saving money on things they don’t need anymore — like daily transportation to work, dining out while in the office, and office attire — as a top reason they preferred to work from home.

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What is a contact center?

ViiBE Blog

What is a contact center? Call Center , Customer experience , Remote operations. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Depending on the size of the organization, contact center staff often has to deal with many different inquiries, ranging from dozens to hundreds every day.

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What Is UCaaS And What Are Its Benefits For Contact Centers?

NobelBiz

For a few years now, businesses including contact centers have relied heavily on Cloud technologies. What does the future hold for such technology? Functions & Capabilities The goal of UCaaS functions is to consolidate several communication and collaboration technologies into a single platform.

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What Is UCaaS? And What Are Its Benefits For Contact Centers?

NobelBiz

For a few years now, businesses including contact centers have relied heavily on Cloud technologies. What does the future hold for such technology? Functions & Capabilities The goal of UCaaS functions is to consolidate several communication and collaboration technologies into a single platform.

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Call Center Workforce Management

NobelBiz

Christian Montes With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the world’s largest Enterprise Contact Centers, BPOs, and Global CCaaS providers. Host of both the First Contact – Stories of the Call Center Podcast.