NobelBiz

FEBRUARY 27, 2024

Hold Queues : Ensures calls are answered promptly, minimizing wait times. Call center optimization helps enhance the customer experience (CX) and acts as the linchpin in the relationship between a business and its customers. Hold queues and smart call routing play a pivotal role.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

InMoment XI

JANUARY 4, 2024

Efficient Checkout Process Streamline the checkout process to minimize wait times and enhance convenience. Net Promoter Score (NPS) What it is: NPS is a widely used metric that assesses customer loyalty by asking a simple question: “How likely are you to recommend our brand to others?”

Retail 260

Retail Customer Experience Effort Score Social Media 260

Playvox

JULY 14, 2023

Contact Center Agent Productivity Defined Call center agent productivity is based on the efficiency and effectiveness with which your agents handle customer interactions, such as incoming calls, emails, chats, and social interactions. What are your wait times by channel? How satisfied are your customers?

Contact Center 74

Contact Center Measurement Call Center How To 74

Talkdesk

APRIL 12, 2019

Downtime: How many minutes or hours per month is your contact center software down or unavailable? The higher your downtime, the worse your service quality because you can’t handle customer interactions during that time. If downtime is affecting your contact center, check out our 100% Uptime SLA agreement.

Call Center 43

Call Center Self Service Metrics Net Promoter Score 43

Talkdesk

APRIL 10, 2019

Downtime: How many minutes or hours per month is your contact center software down or unavailable? The higher your downtime, the worse your service quality because you can’t handle customer interactions during that time. If downtime is affecting your contact center, check out our 100% Uptime SLA agreement.

Call Center 45

Call Center Metrics Self Service First Call Resolution 45

NobelBiz

APRIL 27, 2021

Attitudinal loyalty is a favorable outlook that a customer creates toward a brand based on factors such as consistency, price, customer support, customer care, and the impression portrayed by the contact center. What tools and options should the contact center Software include? What exactly are they?

Contact Center 52

Contact Center Loyalty Net Promoter Score Multi-Channel 52

ViiBE Blog

MAY 13, 2021

The software may use a call recording that informs callers of hold times or an interactive voice response (IVR) system, reducing the workload for call center agents. Predictive dialers use algorithms to reduce wait times for agents and customers on the line. There are different types of call centers.

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52