InMoment XI
APRIL 24, 2024
Expand Your Contact Center Strategy If you operate a contact center, chances are you’re collecting data from various channels like calls, chats, social media, and surveys. InMoment’s conversation analytics software offers a solution by expediting the process and delivering enhanced results.
NobelBiz
FEBRUARY 27, 2024
This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Use this feedback to make informed improvements.
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NobelBiz
JULY 31, 2023
Call queuing is an indispensable telecommunication feature that places incoming calls in a sequence based on various criteria. In essence, it’s the digital waiting room of the telecommunication world. Feedback Integration: Post-call feedback can further refine this routing, ensuring the best agent-customer matches.
NobelBiz
JUNE 13, 2023
To recognize if your calls are being labeled as spam, pay close attention to the response rate and customer feedback. Christian Montes, Executive Vice President Client Operations @ NobelBiz Impact on Your Contact Rates When your number is labeled as spam, your communication effectiveness decreases dramatically.
NobelBiz
SEPTEMBER 19, 2023
For call centers, this scenario isn’t just a minor inconvenience—it can result in substantial losses. A dropped call is a term used predominantly in the telecommunications industry to describe a situation where an ongoing telephone conversation is unintentionally disconnected due to technical or other reasons.
NobelBiz
SEPTEMBER 5, 2023
Network Quality: Even with the best dialer system, the quality of the telecommunication network is critical. Contact center Dialer Settings: Over-aggressive call center dialer settings can lead to more dropped calls, affecting the connection rate. Poor network areas can drastically lower the connection rate.
NobelBiz
APRIL 11, 2022
However, suppose you reply swiftly to their bad feedback (while it is still fresh in their memory). In that case, you can not only mitigate the negative impact of that feedback but also perhaps keep that client and, as strange as it may sound, eventually turn them into a promoter. So, how can you streamline the feedback process?
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