Contact Center Software Customer Expectations Customer Service Multi-Channel 
NICE inContact
JUNE 25, 2019
It’s common for blogs related to customer service and customer experience to talk about how the increasing ubiquity of social media requires fundamental changes in the way that brands should conceive of customer service. Gone are the days when customers were willing to wait on hold for a response.
CSM Magazine
JUNE 12, 2023
Contact center fraud occurs when malicious actors deceive contact center agents or manipulate self-service channels to gain unauthorized access to sensitive information, manipulate accounts or commit other illicit activities.
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Playvox
FEBRUARY 13, 2023
With sky-high customer expectations and the increasing use of digital channels, keeping service quality high is no easy task. It requires a multi-level approach to ensure success today and in the years ahead. But what’s the real value of a loyal customer?
NobelBiz
FEBRUARY 21, 2022
These solutions are increasingly more than simply a tool for making and receiving calls, as they improve customer experience, agent experience, key performance indicators, and more. This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition.
Kustomer
JUNE 27, 2022
A new era in customer service has arrived. The transformed landscape requires engagement like never previously seen, and customer service software is here to help. Not one single survey has ever indicated that customers wouldn’t pay more for great service, according to Forbes.
NobelBiz
JULY 25, 2023
Customer Interaction Analytics also serves as a tool used by supervisors to analyze what interactions the team is having and to determine the most successful communication channels for a given campaign. Let’s delve deeper into the essence of interaction analytics, especially from the vantage point of call centers.
NobelBiz
OCTOBER 2, 2023
This centralized system simplifies tracking, enhances agent productivity, and ultimately results in a smoother and more satisfying customer experience, making it an indispensable tool for modern contact centers. This aids in quicker issue resolution, minimizes response times, and ensures consistent service quality.
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