BlueOcean
JANUARY 23, 2024
Though technology has grown progressively cheaper over the years, the number of technical elements needed to support each contact center agent has actually increased. Employee engagement is critical for retention. The right outsourced partner invests heavily in their retention efforts and employee engagement.
NobelBiz
APRIL 18, 2023
Also, call center operations managers are crucial in driving hyper efficiency within their organizations. They can optimize team productivity and achieve exceptional results by focusing on key areas such as KPIs, technology, workforce management, training, culture, and continuous improvement.
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Playvox
JULY 14, 2023
Do your contact center agents often place customers on hold or need to engage other agents to help them service a customer? Having contact center software in place to automatically detect holds and dead air is a great way to minimize abandonment rates, maximize efficiency, and highlight areas for improvement.
Playvox
OCTOBER 18, 2022
A Gartner study found that while many executives want to go back to an office because they think it will boost productivity and improve company culture, that assumption isn’t correct. In the end, bringing employees back is a risky move. Related Article: 4 Smart Reasons To Offer Remote Work In Your Contact Center.
NobelBiz
MAY 6, 2022
If you think about it, employees are the most important asset of your company. They define corporate culture, drive performance and deal with customers. This article will explain why employee recognition is based on creating a culture of recognition, and whether you can use reward and incentive strategies for contact centers.
NobelBiz
MAY 2, 2023
Low Conversion Rates Low conversion rates may result from untrained agents, lack of a compelling value proposition, the inability to establish rapport with prospects, and last but not least, a subpar CRM that is not in sync with your contact center software. Watch the free webinar here.
CSM Magazine
JUNE 16, 2020
As contact centres evolve as a result of COVID-19, Thomas Rødseth, Chief Technical Officer at Puzzel says now is a critical time to keep frontline staff safe and motivated. What comes first: happy customers or happy employees? Finally, introduce a strong and inclusive leadership culture. Provide purpose and tools.
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