Call Center Contact Center Software Culture Employee Engagement 
BlueOcean
JANUARY 23, 2024
Though technology has grown progressively cheaper over the years, the number of technical elements needed to support each contact center agent has actually increased. Employee engagement is critical for retention. The right outsourced partner invests heavily in their retention efforts and employee engagement.
NobelBiz
MAY 22, 2022
The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. As a response to the pandemic lockdowns, call center businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. Let’s meet the experts!
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NobelBiz
APRIL 18, 2023
Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? Today, hyper efficiency is no longer a luxury but a necessity for call centers looking to thrive and outperform their competition. What is hyper efficiency in a contact center?
Playvox
JULY 14, 2023
Here’s the blueprint for achieving greater agent productivity in your call center. Contact Center Agent Productivity Defined Call center agent productivity is based on the efficiency and effectiveness with which your agents handle customer interactions, such as incoming calls, emails, chats, and social interactions.
Playvox
MARCH 19, 2024
AI is also finding its way into contact centers, as technology allows machines or computers to process information in a similar fashion, but much faster than humans. These “cutting-edge” technologies at the time helped managers better distribute and manage voice calls more efficiently. And the list goes on.
NobelBiz
MAY 6, 2022
Employees are the heartbeat of your call center. In fact, the average call center turnover rate is a high 36% , according to Call Center Helper. If you think about it, employees are the most important asset of your company. What is employee recognition?
NobelBiz
MAY 2, 2023
Low contact rates In the beginning, we need to understand that the Contact Rate has nothing to do with the skills of your salespersons or agents and everything to do with the call center technology being used. Nothing influences the Contact and Conversion Rates as an outdated contact database.
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