GetFeedback

DECEMBER 21, 2018

Customer retention statistics: More than 6 in 10 U.S. consumers say that their go-to channel for simple inquiries is a digital self-serve tool such as a website, mobile app, voice response system or online chat. billion per year due to avoidable consumer switching. American Express ). companies lose $136.8 CallMiner ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Call Experts

OCTOBER 5, 2023

Businesses that invest in high-quality call centers can stand out by providing superior support , ultimately attracting and retaining more customers. Reducing Churn Rates A significant portion of customer churn is due to poor customer service experiences.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Call Experts

APRIL 8, 2024

Businesses that invest in high-quality call centers can stand out by providing superior support , ultimately attracting and retaining more customers. Reducing Churn Rates A significant portion of customer churn is due to poor customer service experiences.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

Call Experts

APRIL 8, 2024

This customer-centric approach fosters customer loyalty, advocacy, and positive word-of-mouth, offering a competitive edge. Identifying Opportunities for Improvement The customer journey is a roadmap for businesses to identify areas to improve the customer experience.

Contact Center 52

Contact Center Customer Journeys Call Center Touchpoint 52

Playvox

JANUARY 11, 2024

While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). Read on for a complete guide on how to improve operational efficiency and deliver a better customer experience (CX) through WFM.

Call Center 52

Call Center Management Contact Center Omni-Channel 52

Call Experts

JULY 13, 2023

This customer-centric approach fosters customer loyalty, advocacy, and positive word-of-mouth, offering a competitive edge. Identifying Opportunities for Improvement The customer journey is a roadmap for businesses to identify areas to improve the customer experience.

Contact Center 52

Contact Center Customer Journeys Call Center Touchpoint 52

Natalie Petouhof

AUGUST 15, 2022

A key idea from those chapters is how traditional business models are part of the root cause of poor customer service; namely how decisions tend to be based on metrics that define success, such as revenues and profits. The authors use the “freemium model” to illustrate how treating customers as commodities can quickly unravel.

Customer Centricity 52

Customer Centricity Advertising Culture Technology 52