Kayako

MAY 13, 2022

As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. In fact, 79% of US consumers say they have used a self-service portal for customer service, and 88% of customers expect companies to have self-service options. White papers. Blog posts.

Self Service 275

Self Service Knowledge Base e-support Policies 275

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. The growing expectations are inclusive of: 24*7 support. While some feel hesitant about adopting a new support strategy, others tend to prefer it on their website for the following reasons. Live Chat VS Phone Support Statistics.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

SmartKarrot

APRIL 22, 2022

B2B consumers, especially when dealing with SaaS products, have a lot of questions about the product/service. You can have inbound content such as informative blogs, e-books, white papers, etc. Bank on solid customer support. Customer service should solve not only customer grievances but also collect feedback.

Customer Retention 10

Customer Retention B2B Strategy Rewards Programs 10

Comm100

FEBRUARY 19, 2020

It’s important to remember though, having too many VIPs could overwhelm your support team and lower the quality of customer care, defeating the purpose entirely. These are great VIPs for B2B businesses that provide a product or service that may not need to be purchased frequently, but that requires ongoing support.

Company 162

Company B2C Social Media e-support 162

SmartKarrot

OCTOBER 19, 2020

Having done that, you can create e-books, editorials, white papers, and blog posts that zero in on about outlining specific issues that your potential prospects are facing at the moment. You as a consumer will mostly be having a few beauty brands on your tips to reckon from. Familiarity. That’s a Wrap.

e-support 10

e-support Customers Brands Loyalty 10

Comm100

FEBRUARY 19, 2020

It’s important to remember though, having too many VIPs could overwhelm your support team and lower the quality of customer care, defeating the purpose entirely. These are great VIPs for B2B businesses that provide a product or service that may not need to be purchased frequently, but that requires ongoing support.

Company 100

Company B2C Social Media e-support 100

Comm100

OCTOBER 11, 2017

You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? By learning these benefits and following the simple steps we’ve laid out for you, your newest support channel will be a hit – not a miss. Should it be customer service? from Facebook to Twitter).

Social Media 119

Social Media Customer Service Strategies Strategy Customer Service 119