Enhance Your De-escalation Skills During Your Lunch Break!
Myra Golden
JULY 31, 2019
How to Handle Difficult Customers (with a focus on de-escalation). Thanks to the Internet and social media, customers are savvier now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. Training Length: 30 minutes, with knowledge checks.
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