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6 Verbal Aikido Tactics Everyone Who Handles Difficult Customers Should be Using

Myra Golden

Workshop attendees have said, “ most intriguing and informative seminar I have been to in my life! ” Now it’s easy for your employees to get the exact skills they need to handle difficult customers. The Newsweek article states that the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

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6 Verbal Aikido Tactics Everyone Who Handles Difficult Customers Should be Using

Myra Golden

Workshop attendees have said, “ most intriguing and informative seminar I have been to in my life! ” Now it’s easy for your employees to get the exact skills they need to handle difficult customers. The Newsweek article states that the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

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Master The Skills Of De-escalation While Your Agents Work From Home with our 30-Minute Online Class

Myra Golden

Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. According to Newsweek magazine, the stress level of consumer services professionals is comparable to that of air-traffic controllers and police officers. Anna Hoang, Customer Support Specialist I, Vertafore. “

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Enhance Your De-escalation Skills During Your Lunch Break!

Myra Golden

Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. According to Newsweek magazine, the stress level of consumer services professionals is comparable to that of air-traffic controllers and police officers. Anna Hoang, Customer Support Specialist I, Vertafore. “

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46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Bold360

He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. “Organizations make many mistakes when selecting a customer relationship management solution.