InMoment XI

JANUARY 4, 2024

It can be argued that the customer experience is more important in retail than any other industry. Why is the Retail Customer Experience Important The retail customer experience has become increasingly significant in the success and sustainability of any business operating in the modern marketplace.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Optimove

DECEMBER 19, 2023

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Having a good email segmentation strategy is instrumental in increasing consumer engagement, ultimately leading to higher conversion rates.

Strategy 59

Strategy e-support Lifetime Customer Retail 59

ProProfs Chat

DECEMBER 7, 2021

In simple terms, it is a metric that calculates how much a business can expect to earn from an average customer over their relationship span. There’s much more to customer lifetime value, and we will be covering it in more detail in this insightful guide. What is Customer Lifetime Value (CLV).

Metrics 52

Metrics Lifetime Customer Customers Customer Retention 52

CSM Magazine

FEBRUARY 6, 2019

With the consumer journey now favouring omnichannel touchpoints, strategies must act on key metrics whilst still lowering the cost of every interaction. After all, encouraging current customers to re-purchase is easier as they have lower associated costs and are likelier to give higher satisfaction ratings.

Customer Service 51

Customer Service Omni-Channel eBook Social Media 51

SurveySensum

JULY 14, 2020

He is a New York Times #1 bestselling author and an international speaker on leadership, employee engagement, customer experience, customer loyalty, and consumer advocacy. She is a certified Customer Experience practitioner (CCXP) and a former Secretary of the Inter-Company Consumer Affairs Association.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

BlueOcean

DECEMBER 10, 2019

That’s why calculating lifetime customer value is key to understanding the impact of customer service. Which 2019 Consumer Trends Will Impact Your Customer Experience Strategy? We checked out the top consumer trends of 2019 to get you ahead of the curve.

Contact Center 31

Contact Center Customer Service Infographics Trends 31