TechSee

NOVEMBER 3, 2020

Six months into the pandemic, the demand for this style of remote assistance is still evident, with 45% of consumers willing to use remote guidance to resolve issues due to safety considerations. Growing focus on reducing customer effort. Advances in field service technology. Future of field service: performance-based SLAs.

Contact Center Workflow 109

Contact Center Workflow Self Service Contact Center Social Media 109

TechSee

MARCH 12, 2019

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. The white paper provides a deep dive into the impact visual automation is having on a wide range of contact center KPIs.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

AWS Machine Learning

SEPTEMBER 22, 2022

To help ensure positive and productive experiences, you can implement sentiment analysis to gauge customer reactions, the changing customer moods through the duration of the interaction, and the effectiveness of contact center workflows and employee training. API response structure.

Social Media 66

Social Media Contact Center Analysis Hotels 66