Consumers, Contact Center Workflow and Loyalty

The Paradigm Shift of Remote Support and the Future of Field Service Delivery

TechSee

NOVEMBER 3, 2020

Six months into the pandemic, the demand for this style of remote assistance is still evident, with 45% of consumers willing to use remote guidance to resolve issues due to safety considerations. Growing focus on reducing customer effort. Advances in field service technology. Future of field service: performance-based SLAs.

Contact Center Workflow

Contact Center Workflow Self Service Contact Center Social Media

Visual Automation: Boost Agent Productivity with Smart Eyes

TechSee

MARCH 12, 2019

Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. The white paper provides a deep dive into the impact visual automation is having on a wide range of contact center KPIs.

Self Service

Self Service Contact Center Net Promoter Score Contact Center Workflow

Customer Experience Update

The Paradigm Shift of Remote Support and the Future of Field Service Delivery

Visual Automation: Boost Agent Productivity with Smart Eyes

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