TechSee

MARCH 12, 2019

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. Bringing visual automation to contact centers. The Value of Automation. The Power of Visual Automation.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

TechSee

NOVEMBER 3, 2020

Six months into the pandemic, the demand for this style of remote assistance is still evident, with 45% of consumers willing to use remote guidance to resolve issues due to safety considerations. Growing focus on reducing customer effort. Remote support has come a long way from being an assistive option provided over phone or chat.

Contact Center Workflow 109

Contact Center Workflow Self Service Contact Center Social Media 109

AWS Machine Learning

SEPTEMBER 22, 2022

Scenario 2: Real-time contact center analysis. A positive contact center experience is crucial in delivering a strong customer experience. With the Targeted Sentiment API, you can get granular information within your contact center sentiment analysis. API response structure.

Social Media 71

Social Media Contact Center Analysis Hotels 71